Shipping & Delivery

1. Digital Products

Most products in The Endurance Diaries shop are digital downloads — such as PDF guides and training resources. These are delivered electronically and require no shipping at all.

After successful payment, you will receive an automatic email with your download link. This usually arrives within a few minutes. Please check your spam or junk folder if you do not see it.

If you have not received your download link within 30 minutes of payment, please contact us with your order number and we will resend it promptly.

2. Physical Products & Shipping

The Endurance Diaries currently ships physical products within South Africa only. We do not offer international shipping at this time.

Shipping is a flat R150 per order for physical products delivered within South Africa. The shipping charge is shown at checkout. Digital-only orders have no shipping charge.

3. Order Processing & Delivery Times

Orders are processed after payment is confirmed. The new physical range has an estimated delivery time of 2–3 weeks after payment confirmation, as shown on those product pages. This is the total delivery estimate, including processing and courier transit, not an additional dispatch period. For other products, refer to the delivery estimate on the individual product page. Delays may occur during:

• New product launches or promotional periods
• South African public holidays
• High-volume order periods

If your order is taking longer than expected, please don't hesitate to reach out — we'll always give you an honest update.

4. Delivery Issues

If your order arrives damaged, incomplete, or significantly delayed, please contact us as soon as possible with the following:

• Your order number
• A description of the issue
• Clear photos where relevant (for damaged physical items)

We will assess the situation and work with you to find a fair resolution as quickly as possible.

5. Incorrect Address or Email

Please double-check your delivery address and email address at checkout. We cannot be held responsible for non-delivery caused by an incorrect address or email being entered.

If you notice an error immediately after placing your order, contact us as quickly as possible and we will do our best to correct it before dispatch.